Only UK orders will now arrive in time for Christmas. Find out more

FAQs


Orders

How much is shipping?

Shipping costs will be calculated automatically when you begin the purchase process and are charged depending on weight. For a rough ideas of P&P, check out the shipping page.

I live outside the UK.  Will I Have To Pay Customs Duties & Taxes?

This is unfortunately up to your local customs office, so it is best to contact them.

How long will it take for my order to arrive?

All orders should ship within three working days (Monday-Friday) after purchase. Once you receive a dispatch email, your order should reach you within two to four days if you are in the UK, or in around seven working days for international orders. Public holidays and sales may mean things can be delayed slightly.

I think my order has been lost in transit

I'm so sorry to hear this. If you have not received your item once 30 days have past since dispatch, please contact me.

I've changed my mind. Can I return something?

Of course you can! But it must be in an unused, re-saleable condition, with original packaging, within 14 days of purchase, and you'll need to pay for the postage. Please just contact me, and make sure to get a proof of postage at the post office.

(Sale and customised items are not included in the above.)

I've received the wrong item / My item is defective

So sorry! Just contact me within 30 days of purchase and we'll sort everything out.


Work with Me

Would like to feature A Rose Cast's items on a blog, magazine or elsewhere? Would you like a piece of custom illustration? Stock our items in your store? Want to collaborate? Please check out the Work with Me page for more information on how to make this possible.

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